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Discover the world of Dynamics CRM and learn how to customize and administer it to improve your business


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This Course Includes

1 week, 3 days

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June 24, 2021
1 week, 3 days

What you'll learn

  • Get to know the concepts of customization and administration
  • Know how to decide which business process option to choose from of the various available ones, and when
  • Understand security concepts to ensure the right people have access to the right data
  • Visualize CRM data with customized dashboards, charts, and views
  • Change the look and feel of the CRM and make it more personalized for your organization
  • Customize features that are available for mobile and tablet clients
  • Get an introduction to the xRM platform and see how to extend the CRM capabilities with it
  • Resources to help you keep the learning mode always on


  • You need intermediate or advanced technical skills, a basic understanding of Microsoft Dynamics 365 functionality, and a strong understanding of relational databases.

Course Currilcum