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Learn about Cases, Knowledge Base, Customer Service Hub in Microsoft Dynamics 365 Customer Engagement.


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This Course Includes

1 week, 3 days

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June 28, 2021
1 week, 3 days

What you'll learn

  • Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Cases, Knowledge Base, Configuration and Customer Service Hub - Part 1 or MB2-718)
  • Prepare for MB2-718 certification (Part 1/5) by watching videos and practising on Dynamics 365.
  • Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification
  • Be confident to configure Dynamics 365 for Customer Service


  • You should have basic knowledge of Microsoft Office applications like Outlook, Excel.
  • You should be comfortable in using Computer/Laptop and surf internet
  • Basic understanding of Microsoft Dynamics 365

Course Currilcum