Microsoft Dynamics 365 Field Service training course supports organizations to deliver onsite service to customer locations. This course combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they're onsite with customers fixing issues.
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ratings )
20
students
Created by
June 19, 2021
1 week, 3 days
Microsoft Dynamics 365 Field Service Certification Training Course Overview
Course Prerequisites
- Basic Computer Knowledge.
After completion of this course; you will be able to:
- Improve first time fix rate
- Complete more service calls per technician per week
- Manage follow-up work & take advantage of upsell and cross sell opportunities
- Reduce travel time, mileage, and vehicle wear and tear
- Organize & track resolution of customer issues
- Communicate an accurate arrival time to customers
- Provide accurate account & equipment history to the field technician
- Keep customers updated with the status of their service call and when it's resolved
- Schedule onsite visits when it's convenient for the customer
- Avoid equipment downtime through preventative maintenance
